Frances Pennell-Buck

Key Experience

Frances has held a number of senior positions in both the public and private sectors, developing her experience in formulating and implementing strategic and customer-focused solutions. She has over 18 years account management experience with the banking, finance, leisure, media and retail sectors which involves delivering customer transformation and organisational development. Customer satisfaction and ability to establish relationships at all levels in varied organisations is the key to her success. This experience has been invaluable when leading the provider arm of the local Primary Care Trust to “Arms Length Trading Organisation” status, combining commercial expertise with an in-depth knowledge of the NHS to enable the organisation to compete with other suppliers.

Frances is also a mentor/coach, specialising in working with people who want to break through the “glass ceiling” and who have gone on in their careers to fulfil their potential. She is also an experienced facilitator of diverse groups in the private, public and voluntary sectors.

Key Achievements

  • Chair of the South West Essex PCT Provider Arm playing a key role in its transformation to a commercial organisation
  • Chair of the Provider Arm Chairs network for the East of England (covering over 100,000 NHS employees serving 5.4 million inhabitants)
  • Winning the Masters Club award (highest sales accolade in BT) for a global call centre virtualisation solution worth £50 million
  • Winning and implementing a £23 million transformational deal for a leading travel company, and delivering the 15% cost savings required

    • Employment History

    • Other Current Roles
      • Chair, Provider Arm: South West Essex PCT
      • Non Executive Director: SWE PCT
    • Previous Positions
      • Director: British Telecom
      • Head of Channel Development for the Finance Sector: Concert
      • Various technical and sales roles in BT
      • Various management roles in the Department of Trade and Industry
      • Commercial Attaché, British Embassy, Paris

    Position:

    Consultant

    Key Skills:

    Business Transformation

    Facilitation of executive teams

    Strategic Development

    Relationship Skills

    Delivering Results

    Executive Coaching and Mentoring

    Professional Qualifications:

    BSc Social Sciences

    Diploma in World Class Sales

    Professional Memberships

    Associate Member, Institute of Exporters

    International Experience:

    English – Mother tongue

    Good spoken German and French

    Worked in France and with organisations in the US, Germany and Switzerland